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VOICE FAULT FORM

 

WorldDialPoint require a minimum of 2 test calls to a failing destination.

Most voice faults fall into one of the below categories:

• Failing to fast busy tone (busy tone straight away)
• Failing to slow busy tone (silence for a period and then busy tone)
• Dead air (no busy tone at all after waiting to connect)
• Call fails to an RVA* – note what the message says (if in English) and note if there is a code at the end of the message.
• One way voice – A can hear B, B cant hear A
• One way voice – B can hear A, A cant hear B
• Distortion / Poor sound quality / Echo
• Call dropouts

Please fill all the information, the more information the fastest we can get to you with a solution.
Your Information
Name and Surname *
Login / Account Number *
Email Address *
Fault Details
Destination and Description of the problem being experienced: *
If there is an RVA* please provide exact wording of RVA *
Are calls successful via an alternate carrier and who? *
List 2 example Call Records to the same destination but different numbers:
Call 1 Information:
A Number (calling party) *
B Number (called party) *
Date and Time of call (GMT) *
Call 2 Information:
A Number (calling party) *
B Number (called party) *
Date and Time of call (GMT) *
Technical Data about your equipment used
Type of Router *
Equipment Used (eg. Type of hardware / software being used to make calls) *
Type of Codec Used *




Internet Provider (Your ISP) *
Internet Type *
Internet Speed (512/128, 512/256 ect..) *