WorldDialPoint Terms and Conditions for
using our Service
1. Acknowledgment and acceptance of terms
of use
WorldDialPoint, herein known as (COMPANY), provides telecommunication services
(SERVICE) described in greater detail on our web site to you (END USER) subject
to the following conditions:
By accessing this site and/or registering or using the SERVICE, the END USER
acknowledges receiving, reading and understanding this General Service Agreement
(AGREEMENT) and accepts the terms and conditions herein. If END USER does not
agree to these Conditions of Use, please do not use our site or the SERVICE.
COMPANY reserves the right, at our discretion, to update or revise these
Conditions of Use at any time without prio notice. Each time END USER logs in or otherwise access this site or
use the SERVICE following the posting of any changes to the Conditions of Use,
END USER hereby accept these changes regardless of whether END USER have checked
or visited the Conditions of Use portion of the site. These Conditions of Use
govern the use of our site and our service by viewers and other users.
The SERVICE
COMPANY Pre-Paid / Post-Paid VoIP Plans is a telephony service, which makes and
receives calls over the Internet using an IP Phone, Softphone, IP PBX or
Adapters/IAD. COMPANY will carry all local, national long distance calls, calls
to mobiles, Special Access and international calls made through the service.
Each Service will be issued with a Internal Number. The COMPANY Pre-Paid /
Post-Paid VoIP Plans service will not permit carriage of calls to Data Services
(019), Calling Card Services and VPN Services. COMPANY Pre-Paid /
Post-Paid VoIP Plans can also be accessed via a Calling Card Access Number that
the COMPANY supplies to
make outgoing Calls Only. If you choose to make calls through the Calling Card
Access Number, you may be charged a higher rate for the calls made or charged to
access the Local Access Number by the local access provider. COMPANY may also
supply you with a Call Forward Number (Bounce Number). A Bounce number is an
Australian Geographic Number that will be forwarded to your COMPANY Pre-Paid /
Post-Paid VoIP Service Plans. You may have multiple Bounce Numbers. You
acknowledge that COMPANY may use the services of another carrier in supplying
the Services.
Use of the Service
2.1 The customer must provide the items (if any) necessary to make the
connection to our SERVICE possible.
2.2 CPE (Customer Premises Equipment) is defined as equipment owned by the
customer and located at their premises. Purchases, Installation and
configuration of this equipment and or software used for connecting to the
COMPANY SERVICE is the responsibility of the customer.
2.3 Equipment Purchased from COMPANY will be covered by an equipment specific
warranty. The connection, configuration and installation of any hardware and
software purchased from COMPANY remain the sole responsibility of the customer.
Where possible we will assist in configuring the hardware/software with your
existing equipment and software.
2.4 You acknowledge and agree to ensure that your User Information is kept up to
date at all times. COMPANY is not liable if the SERVICE(s) are not used as per
their documented specifications.
2.5 You agree not to use, or allow another person to use, the SERVICE:
a) to infringe another person's rights;
b) in a manner that may expose COMPANY to liability;
c) in any way that may damage any Equipment, or interfere with or interrupt the
SERVICE or any other
telecommunications network, equipment, facilities or cabling controlled or
utilized by COMPANY, or any other
supplier of telecommunications services;
d) in any way that may damage any property or injure or kill any person;
e) to transmit, publish or communicate any defamatory, offensive, abusive,
indecent or menacing material;
f) to make any hoax call, including calls to an emergency service;
g) to violate or infringe any duty or obligation owed to any person under law;
and
h) to commit, or in relation to the commission of, an offence under any law of
the Commonwealth or any of the
States or Territories.
i) You must not supply this SERVICE for re-sale.
2.6 Numbering (Bounce Numbers) Issue of Numbers
a) COMPANY may issue a Number to the SERVICE and vary that Number in accordance
with any national regulatory
policy on numbering made pursuant to the Telecommunications Act.
b) The selection, issuing and use of Numbers is governed by the Authority's
numbering plan and directions relating to
numbering, and you agree that you must accept and comply with the requirements
of the Authority or any other
body from time to time that administers or oversees the allocation of Numbers.
c) COMPANY may be required by law to withdraw, suspend or reassign a Number
assigned to you, and
COMPANY will not be liable to you for any loss or damage incurred or sustained
by you if COMPANY is so
required.
2.6.2 Local number portability of Bounce Numbers
You acknowledge that:
a) COMPANY may not provide local number portability for existing numbers which
you use for telecommunication
services obtained from other Carriers or Carriage Service Providers; and
b) You are not able to Port any virtual number assigned by COMPANY to any other
Provider. COMPANY is not
obliged to procure for and/or provide to you any particular number allocated or
assigned to you by another Carrier
or Carriage Service Provider. COMPANY will not be liable to you for any loss or
damage incurred or sustained by
you if such number is not, or is no longer, available.
2.6.3 Numbering and Call Charges for Bounce Numbers
You acknowledge that:
a) A local call charge will only apply to other calls made to the area where
your Bounce Number is located or the
adjacent call zone.
b) People who call you from outside the SZA (Standard Zone Area) of your Bounce
Number may be charged a timed
call from their Telecommunications Carrier. The Standard Zone Area is the
Geographic location of your number and
where callers from the same zone area can call you for a local call charge.
c) When you move outside the geographic area or the SZA (Standard Zone Area) of
where your Bounce Number is
located, we may be required to change your Bounce Number to the area where your
SERVICE is now located.
2.7 Caller line identification
You acknowledge that when:
a) a call is made using a Service, the CLI may automatically be sent to the
telecommunications equipment of the
person receiving the call; and
b) a call is received using a Service, the CLI of the calling party may be
displayed or recorded by the Equipment,
unless CLI is barred by the person making the call. You must comply, and use
reasonable endeavors to ensure
that any third parties using the SERVICE comply with applicable privacy and
other guidelines as well as industry
codes of practice on the use and capture of CLI.
2.8 Integrated Public Number Database
You acknowledge that COMPANY is obliged by law to supply specified Customer
Information with respect to any person who is allocated a Number for the purposes of the Integrated Public Number Database. The information
held in this database may only be provided for an approved purpose to approved
organizations such as directory information organizations or the assistance of
emergency service or law enforcement organizations. If you require that your
Customer Information that appears on that database be altered, you must request
such alteration in writing.
2.9 SERVICE availability, quality
2.9.1 General acknowledgment
The parties acknowledge that it is technically impracticable for COMPANY to
guarantee that the SERVICE will be available in each area, that capacity will be
available at all times to make and receive calls, or that the SERVICE will be
free from faults or errors. COMPANY undertakes to provide the SERVICE using all
the reasonable care and skill.
2.9.2 Reliance on other networks
You acknowledge that the SERVICE may rely upon the operation of Supplier
Networks operated by other Carriers and SERVICE provided by other Carriage
Service Providers (such as the customer's internet service). You further
acknowledge that COMPANY is unable to guarantee the operation of and the use of
the SERVICE through Supplier Networks or other carriers and carriage service
provider's services. Any failure of a SERVICE caused by another
network or SERVICE is beyond the control of COMPANY and COMPANY will not be
responsible, or liable to you, for such failures.
2.9.3 Fault reporting
a) COMPANY will provide a fault reporting service between Monday - Saturday the
hours of 9.00 a.m. and 6.00 p.m. AEST, on Queensland Business Days or unless
specified in the Contact Us page on our website.
b) Where a fault is reported (irrespective of whether you reported it), you
agree to provide all necessary assistance
to enable the location and repair of any fault which arises in the COMPANY
Network or the Supplier Network with
which the COMPANY Network is interconnected.
c) Where COMPANY determines that there is a fault within the COMPANY Network, it
is responsible for correcting
that fault. COMPANY is not responsible for:
(i) any fault which is within a Supplier Network of an interconnected Supplier,
although COMPANY will notify that
Supplier of the fault and request that it be corrected promptly; or
(ii) any fault which is caused by your equipment, your internet service provider
(if not COMPANY) or the
Premises, but will, where possible, advise you of that fault and its probable
cause and location.
2.9.4 Maintenance
a) Without limiting clause 2.9.1, you agree that COMPANY may from time to time,
conduct maintenance on and of the
network and infrastructure through which the SERVICE is provided. COMPANY will
try to conduct such
maintenance outside Business Hours, but you acknowledge that it may not always
be possible for COMPANY to
do so.
b) You agree that COMPANY will not be responsible for rectifying any fault in
the SERVICE if that fault arises in or is
caused by a network or infrastructure of another supplier of telecommunications
services, your own equipment or
any other infrastructure, equipment or facilities that are outside COMPANY's
reasonable control or responsibility.
2.9.5 Acknowledgement
You confirm that COMPANY does not warrant, and has not represented, that the
SERVICE is or will be free of errors, defects or interruptions, or that it will
be available at all times. You acknowledge that the SERVICE will be used by you
for the purpose of making voice and fax calls only and not for the transmission
of data (such as internet dial up connections). You also acknowledge that you
may not be able to use the SERVICE if electricity or an active online Internet
connection is not supplied to the equipment used and is unable to subsequently
connect to the SERVICE via VoIP or if you do not have access to a phone line for
Calling Card Access.
2.9.6 Access to Emergency Services and Priority Services
Without limiting the Service Description, you acknowledge that the SERVICE
relies on a supply of electricity and a current and active internet service that
is able to connect to our Network. The SERVICE may not enable you to connect to
Emergency Services if that supply of electricity fails, there is a fault with
your internet service connecting to our SERVICE or your internet connection is
not active. Therefore the SERVICE is not a full replacement or substitute for a
standard telephone service. The SERVICE should not be used, as a first choice,
to make an emergency call. COMPANY is under no liability if you are unable to
access Emergency services from the SERVICE at anytime. Emergency Services access
is not available via the Calling Card Access Numbers.
COMPANY will not pass your information to Emergency Services as COMPANY is
classified as a Nomadic One-Way service. You may need to give your Information
to the Operator (including Full Address and Telephone Number details) each time
you make a call to emergency services.
2.9.7 COMPANY may use other means of third party networks to supply you with the
SERVICE
3 Charges & Billing
3.1 You will be charged for all calls from the supplied service numbers carried
using the VoIP Service (whether such calls were made with your authority or not)
based on the rates specified on the Rate Card. All Rates are subject to change
without Notice at anytime.
3.2 COMPANY will bill you on a monthly basis for any recurring services and
amounts will be directly deducted from your prepaid balance. If you do not
maintain a positive dollar balance, your SERVICE will be suspended. If your
SERVICE remains in a negative balance or has an expired balance and/or is
suspended for more than 30 Days, COMPANY reserves the right to cancel any
services and return any numbers for reallocation. Any outstanding Balance by the
(END USER) must be paid immediately
3.3 Payment and top ups must be made in full by prepaid card/voucher, credit
card, direct debit or other methods permitted by COMPANY.
3.4 COMPANY will expire / block any existing credit if the account has been terminated or
suspended. Expired / Blocked Credit is not refundable under any circumstances.
3.5 Top-Up / Recharges have
an expiry of 12 months from your last top-up / recharge. This only applies to
pre-paid accounts.
4 Privacy
Personal information that COMPANY collects from you is collected for the primary
purposes of enabling COMPANY to supply services to you and for the
administration of your account with COMPANY, including creditworthiness
assessment billing and debt collection. You agree that COMPANY may release your
personal information and other information provided to us by you to another
carriage service provider if that release is required to enable COMPANY to
supply the SERVICE to you and to a credit reference agency in connection with
COMPANY obtaining from or supplying to that agency information about your
creditworthiness.
5 Period Of Agreement
This Agreement shall commence on the date your service is activated by COMPANY
and shall continue until terminated in accordance with these terms and
conditions.
6 Liability
6.1 COMPANY does not warrant that the SERVICE will be uninterrupted or fault
free.
6.2 COMPANY excludes any liability to you for any indirect or consequential
loss, costs, or damage (including, but not limited to, loss of profits, loss of
revenue, and expectation loss) arising out of this Agreement, including, but not
limited to, COMPANY's supply of (or failure to supply) the SERVICE, whether
arising as a result of any act, omission or negligence of COMPANY or otherwise.
6.3 To the maximum extent permitted by law, COMPANY limits its liability to you
for any liability which may arise out of or in relation to this Agreement,
(whether based in contract, tort, including negligence, or statute) to an amount
in aggregate for all claims which is the amounts paid by the Customer for the
Services under this Agreement.
6.4 You indemnify us against any loss or damage we may suffer as a result of
your use or attempted use or any use of the SERVICE.
7. Conduct
END USER is solely responsible for actions and the content of your transmissions
through or in connection with the SERVICE, it being understood that each
employee acts on behalf of any company with which such employee is associated in
all actions and submissions on or in connection with the SERVICE. END USER
agrees:
(a) to abide by all applicable local, state, national, and international laws
and regulations in your use of the SERVICE;
(b) not to use the SERVICE for illegal purposes;
(c) not to use or attempt to use another person's or entity's account, telephone
number, SERVICE, system or other Confidential Access Information without
authorization from the owner;
(d) to comply with all laws regarding the transmission of voice or technical
data (including all export laws, regulations, and restrictions of Australia);
(e) not to make unsolicited contact, stalk, threaten, or harass anyone through,
in connection with, or utilizing any data collected through the SERVICE;
(f) that COMPANY neither endorse the content of any of your communications nor
assume any responsibility for any threatening, libelous, obscene, harassing or
offensive material contained in such materials, or any crime facilitated by use
of the SERVICE;
(g) not to interfere or disrupt networks connected to the SERVICE or otherwise
attempt to interfere with the proper function of the SERVICE; and
(h) not to attempt to obtain unauthorized access to the SERVICE.
(i) not to attempt to give false information on name and addresses of the
account holder.
(j) not to give misleading information on business contact information.
(k) not to use the SERVICE via any sort of voice and internet gateways without
any prior notice (eg. Access to Calling Card access numbers and dialup internet).
COMPANY, at our sole discretion may immediately terminate your access to the
SERVICE and/or this site should your conduct fail to conform to any provision of
this AGREEMENT. Information and Lookup Tools for SZU (Standard Zone Units) can
be found at the ACMA Website, www.acma.gov.au
8.1 Terms of use for Residential SERVICE
For Residential service USER, the SERVICE is provided to END USER as an
individual user, for your personal, residential, non-business and
non-professional use. This means that END USER are not to use it for any
commercial or governmental activities, accessing dial-up services, access of any
calling card service, profit-making or non-profit, including
but not limited to home office, business, sales, tele-commuting, telemarketing
(including without limitation charitable or political solicitation or polling),
autodialing, continuous or extensive call forwarding, fax broadcast, fax
blasting or any other activity that would be inconsistent with normal individual
usage patterns. This also means that END USER are not to resell or transfer the
SERVICE to any other person for any purpose, or make any charge for the use of
the SERVICE, without express written permission from our company. END USER agree
that your use of the SERVICE provided to END USER by any other person for any
business or governmental purpose will obligate END USER to pay the higher rates
for business service on account of all periods, including past periods, in which
END USER use, or used, the SERVICE for business or governmental purposes.
COMPANY reserves the right to immediately terminate or modify the Service, if
COMPANY determines, in its sole discretion, that Customer's SERVICE is being
used for non-individual or business use. A residential address must be supplied
to use the Residential SERVICE any Business USER using this plan will be deemed
to pay any additional fees and they will be immediately changed over to the
Business SERVICE without prior notice. Residential SERVICE invoices will not be
supplied to END USER for pre-paid accounts. Pre-Paid USER's may request for an
invoice to be sent to them, only for their account and by request, a small fee
may apply to cover any cost involved. Post Paid Residential USER's will be
supplied invoices every start of month for the previous month. END USER may
request previous invoicing for his/her account by request only and a small fee
may apply to cover any cost involved. Residential SERVICE Post-Paid invoices
will be supplied to END USER every start of month for the previous month and a
15 days period for the invoice to be paid. Any outstanding invoices / payments
after the 15 day period will be blocked till payment is received. If END USER
invoice is not paid within 20 days from invoice an interest of 15% will be
applied to any outstanding amount at the end of every month till payment is
received. If END USER does not finalize the outstanding
amount owed to COMPANY within 60 days of the last invoice the END USER will be
referred to a Debt Collector Agency and END USER account will be permanently
terminated including and any ported number's / DID's. END USER may request
previous invoicing for his/her account by request only, a small fee may be
applied
to cover any cost involved.
8.2 Terms of use for Business SERVICE - Resale, even for free is prohibited
For Business SERVICE user, the SERVICE is provided to END USER as a business
user. This means that END USER are not to resell or transfer the SERVICE to any
other person for any purpose, without express written permission from our
company. END USER agree that the Business Plans do not confer the right to use
the SERVICE for auto-dialing, continuous or extensive call forwarding, call
centers (incoming or outgoing), telemarketing (including without limitation
charitable or political solicitation or polling), accessing dial-up services,
access of any calling card service, fax broadcasting or fax
blasting. COMPANY reserves the right to immediately terminate or modify the
SERVICE, if COMPANY determines, in its sole discretion, that Customer's SERVICE
is being used for any of the activities mentioned above. END USER is to use the
SERVICE with a ratio of at least 5:1 (five incoming calls against one outgoing
call, PSTN or mobile). A full business address and ABN/ACN number must be supplied to use the
Business SERVICE any Residential USER using this plan will be suspended
immediately and any credit lost with prior notice. Business SERVICE invoices
will be supplied to END USER every start of month for the previous month and a
15 days period for the invoice to be paid. Any outstanding invoices / payments
after the 15 day period will be blocked till payment is received. If END USER
invoice is not paid within 20 days from invoice an interest of 15% will be
applied to any outstanding amount at the end of every month till payment is
received. If END USER does not finalize the outstanding
amount owed to COMPANY within 60 days of the last invoice the END USER will be
referred to a Debt Collector Agency and END USER account will be permanently
terminated including and any ported number's / DID's. END USER may request
previous invoicing for his/her account by request only, a small fee may be apply
to cover any cost involved.
9 Call Duration
COMPANY considers the duration of any calls, regardless of whether it is timed
or per call in any COMPANY SERVICE plans, in excess of 1 hour in one session
to be excessive use. Such calls can be automatically terminated by the COMPANY
system without any further notice or warning.
10. Prohibited Uses
Any End User's use of the SERVICE or any other action that causes a disruption
in the network integrity of our company or its vendors, whether directly or
indirectly, is strictly prohibited and could result in termination of the
SERVICE and/or payment for damages relating to such conduct. The End User
understands that neither us nor our vendors are responsible for the content of
the transmissions that may pass through the Internet and/or the SERVICE. The End
User agrees that it will NOT use the SERVICE in ways that violate laws, infringe
the rights of others, or interfere with the users, services, or equipment of the
network. The End User agrees and represents that it is using the SERVICE for its
own internal use only, and shall not resell the SERVICE thereof. The SERVICE is
for the personal, residential and reasonable business use of the End User only.
Such use shall not include certain activities, including but not limited to any
autodialing, continuous or extensive call forwarding, continuous connectivity,
fax broadcast, fax blasting, telemarketing or any other activity that would be
inconsistent with personal, residential and reasonable business use patterns.
11. Changes to the Agreement and SERVICE
COMPANY may change the terms and conditions this Agreement from time to time and
at its discretion without prior notice. COMPANY reserves the right to change,
suspend or cancel the SERVICE, temporarily or permanently, with or without
notice to the End User. COMPANY will not be liable to the End User or any third
party in the event that COMPANY exercises its right to modify or discontinue the
SERVICE.
12. Telephone Numbers
Any telephone number provided (the Number) to the End User shall be leased and
not sold to the End User. The End User shall not obtain any rights, title or
interest in the Number. The Number is not portable to other service providers.
The End User is not to use the Number with any other device other than the
approved equipment (the Equipment) without the express written permission of our
company. COMPANY reserves the right to change, cancel or move the Number at its
discretion. Upon expiration, cancellation or termination of the SERVICE, the End
User shall relinquish and discontinue use of any phone numbers, voice mail
access numbers and/or web portals assigned to the End User by our company.
13. Fees
COMPANY does not currently charge any fees to use The Oubound Internet calling
SERVICE. COMPANY reserves the right to change this policy at its sole discretion
without prior notice. The End User is responsible for procuring and paying the
costs for any software, hardware, or internet/broadband connection charges
necessary to access and use the SERVICE.
14. Payment
All paid services new or recurring are prepaid.
Your initial use of the SERVICE authorizes us to charge the credit card account
number on file with our company, including any changed information given if the
card expires or is replaced, or if END USER substitute a different card, for
recurring charges. This authorization will remain valid until 30 days after
receives your written notice terminating authority to charge your credit card.
15. Refunds
The COMPANY
will refund call charges if it can be demonstrated the customer has been
incorrectly charged for the call. If a customer cancels the service, the account
is suspended / blocked, there is no
refund for the remaining call credit and any other portion of the monthly DID
fees subscription.
16. Late/Non-payment
COMPANY may terminate your SERVICE at any time in its sole discretion, if any
charge to your credit card on file with us is declined or reversed, your credit
card expires and you have not provided us with a valid replacement credit card
or in case of any other non-payment of account charges.
17. Taxes
END USER are responsible for, and shall pay, any applicable federal, state,
provincial, municipal, local or other governmental sales, use, excise,
value-added, personal property, public utility or other taxes, fees or charges
now in force or enacted in the future, that arise from or as a result of your
subscription or use or payment for the SERVICE or a Device. Such amounts are in
addition to payment for the SERVICE or Devices and will be billed to your credit
card as set forth in this Agreement.
18. Technical Support
COMPANY provides the End User with technical support at its sole discretion and
as limited to the SERVICE and the Equipment provided hereunder. Technical
support is rendered from our premise, as available, via email or phone with the
specified time found on the Contact Us page on our website. Support for other
applications and uses is not provided or implied.
19. Termination
COMPANY reserves the right to, in its sole discretion, suspend or discontinue
your access to all or part of this site or the SERVICE, with or without notice.
COMPANY will not be liable to END USER or any third party for termination of the
SERVICE.
20. Indemnification
The End User agrees to defend, indemnify and hold harmless our company, its
directors, officers, shareholders, affiliates, agents, successors, assigns and
vendors, from any claims or damages relating to this Agreement or a breach or
violation of this Agreement, including reasonable attorneys' fees.
21. Number Porting
Local Number Portability (LNP) provides a means for customers to change their
physical network connection from one carrier to another and retain their
existing telephone number(s). Number portability is a key requirement for
effective competition as it removes one of the major barriers for penetration of
markets for new services and providers, namely the reluctance of customers to
change their telephone number(s).
LNP is available where number ranges from a competitor carrier can be ported to
WorldDialPoint. To facilitate local number porting bilateral agreements must be
in place between the losing carrier and the gaining carrier. WorldDialPoint can
port numbers from the following carriers and carriage service
providers:
• Telstra Corporation
• SingTel Optus
• Telecorp/GoTalk
Numbers can be ported from PSTN, ISDN and VoIP Services provided by these
carriers and carriage service providers. Not all numbers can be ported from
these carriers and some ports may be classified as Complex if they are being
ported from an ISDN service or a PSTN service with Line Hunt/Rotary or Faxstream
Duet for example.
21.1 Third Party Ports
A Number that was ported from an originating carrier to another carrier and then
Ported to Comvergence is possible. Third Party ports are only available between
the carriers where a porting a porting agreement exists. E.g. you cannot port a
number originally assigned by AAPT and currently with Telstra, as AAPT are not
party to a porting agreement, however you can port a number that was originally
a Telstra number and is currently with Optus to WorldDialPoint as they are party
to the porting agreement.
21.2 Porting Categories
There are two Porting Categories, A and C. Category A ports are classified as
Simple ports that involve a single number without any special features attached
to the number. A Category C Port is where PSTN special features are kept in
place up until the porting of the service and stripped at time of port. All ISDN
Number ranges are classified as Complex Ports. WorldDialPoint shall advise on
acceptance of the port by the loosing carrier if the port will be a Category A
or C Port. Numbers can only be ported between 9am and 5pm Monday-Friday.
A list of features on a PSTN service that may cause a Category A Port to be
rejected includes;
• Line Hunt Rotary on a number
• Centrex Based Numbers
• Call Diversion only number
• Faxstream and Faxstream Enhanced services (including Faxstream Duet)
• ADSL/SSS Services
Numbers attached to these services may be ported, however these features will
need to be disconnected before resubmitting the port or the Port will need to
proceed as a Category C Port. If canceling features on a service, please wait 2
business days before submitting the port request again. If canceling a Line Hunt
or Rotary on a number and the end user requires calls to overflow to another
number while the port request takes place, WorldDialPoint recommends setting up
a call forward on busy service to the end-users other numbers. Calls that are
Call Forwarded may be charged at the applicable rate by the current provider of
the service that the number is attached.
The following numbers associated with these services cannot be ported:
• Telstra Securidial lines
• Telstra Microlink
21.3 Porting Lead Times
Upon receiving the porting request, WorldDialPoint will receive an Accept or
Reject request from the loosing Carrier within 5 Business Days. If the request
is accepted, the earliest date the port can proceed is the next business day. If
the request is classified as a Complex Category C Port, a requested date will be
submitted to the loosing carrier, and they will either accept or reject this
date. The Maximum Lead Time for Category C Ports is 90 Days. If no date is
specified in the porting request, WorldDialPoint will nominate a porting date.
If a port request is rejected and needs to be resubmitted, cutover cannot take
place for at least another 3 business days after the request is resubmitted.
21.4 Emergency Return
From the point in time 4 hours prior to the scheduled time for a port to take
place the port cannot be cancelled except by initiating the Emergency Return
Process. Should an Emergency Return be initiated at the customer’s request or
because the customer or their equipment maintainer failed to complete their
specified work WorldDialPoint may recover associated inter-carrier charges by
charging a fee to the customer. Once the port has been completed, there is a
2-hour period, during standard business hours, within which a customer is
required to report any faults or problems, e.g. numbers that have not been
ported properly or are not working. After the 2-hour period, WorldDialPoint will
confirm with the losing carrier
that the port has been completed successfully. If the customer has failed to
report any faults during the given period, or faults have arisen after the
period, the customer is responsible for contacting the losing carrier to arrange
for the fault to be rectified.
21.5 During the Port
A successful port may take between 10 minutes and 2 hours. The end-user will be
notified that there will be an outage of their existing telephone service while
the port is being implemented; during this period:
• The losing carrier will block incoming calls at the exchange, thus no incoming
calls can be received
• No outbound calls are allowed on the losing carrier’s services
Cancellation of Old Services
Once the port has been successfully completed and the customer is confident with
the incoming operation of the service, it is the losing carrier’s responsibility
to cancel the now redundant service. The end-user should be aware that the
loosing carrier might charge a fee for any numbers ported out from their
Network.
21.6 Rebilled Services
If the end-users service is a rebilled by another provider, the end-user must
supply you with the provider’s wholesale account number (E.g. Telstra Wholesale
Account Number). WorldDialPoint will reject porting requests should the account
number or wholesale account number be invalid.
Disconnection/Cancellation of a number or moving to another SZU
Should the customer disconnect the service that is associated with this number
at any time, WorldDialPoint should be notified within five business days so that
we can initiate the process of giving the number back to the carrier that owns
the number, as per the rules of the LNP Industry Code. If the customer moves or
relocates to a different SZU and their registered address changes, the Wholesale
Customer will need to cancel this number and reallocate a number in the
appropriate SZU.
Porting Numbers out from WorldDialPoint
Numbers can be ported out from WorldDialPoint to the Carriers or Carriage
Service Providers that have previously been listed.
Updated: 16/11/2007