Setup
Connecting to Our Company's VoIP network is easy. You will first need a SIP compatible IP phone. We have certified some of the more popular phones
here. If you want to get started immediately, you can download a soft phone, like
Contact CounterPath while you wait for your hard phone to arrive.
STEP 1
Follow the instructions to configure the
phone you are using. Once configured, you should be able to pick up the handset and get a dial tone. This would indicate that the phone is successfully configured and registered with the network. |
STEP 2
Your first call should be to the Echo test server.
(Refer to the table below). You should hear an explanation of what the echo test is and then a beep. Everything you say will then be repeated back to you as soon as it is received. If you can hear yourself, then you know that your setup is complete. |
Now that you are setup, you are ready to make and receive calls!
|
Quick Reference Guide |
|
Business Service |
-
Voicemail
- Check your voicemail messages
- Echo Test -
- Music Test -
- Caller ID -
- Time & Date -
|
-
Dial *99 or 0990009000
- Dial 09 9000 9002
- Dial 09 9000 9003
- Dial 09 9000 9004
- Dial 09 9000 9005
|
(NEW) Check Voicemail from PSTN or
Mobile Phone
Dial one of the numbers and then enter your Login number and
voice mail password (Default 1234) |
| ADELAIDE |
08 7123 0800 |
| NEW SOUTH WALES |
02 9007 2437 |
| PERTH |
08 6260 2770 |
| QUEENSLAND |
07 3107 7429 |
| VICTORIA |
03 9001 0800 |
|
|
|
Residential Service |
-
Voicemail
- Check your voicemail messages.
- Echo Test -
- Music Test -
- Time & Date -
|
-
Dial *95
-
Dial *52
-
Dial 0990009111
-
Dial *94
|
| Quick Calling Guide |
|
On-Net Calling |
- Dial 10 digit phone number
- (Eg - Login number is 619 9109 XXXX drop the 61 and
insert a 0 infront).
- Residential (09 9109 XXXX)
- Business (09 9018 XXXX)
|
| Toll free outgoing PSTN calls |
Dial 1800 + six digit number |
| Australia Local State Calls |
Just dial eight digit number without the area code |
| Australia National Calls |
Dial area code including 02, 03,07, 08... + 8 digit number |
| International calls |
Dial 0011 + country code + city code + phone number |
|