Frequently Asked Questions
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General Questions What will it cost? |
Setup Help / Configuration Problems |
Requirements Do I need a computer? |
Using WorldDialPoint
How do I call someone?
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General Questions
A: The service is free for IP to IP calling. If you wish to call someone who only has access to the traditional phone network, take a look at our Calling Plans plan.
A: Yes, we offer several types of support: http://www.worlddialpoint.net.au/support/support.html.
A: No, you can use one of many free “soft” phones. Please see http://www.worlddialpoint.net.au/support/phones.html for examples.
Q: What will my phone number be?
A: Your number will be 6199015XXXX, if you would like to have a real PSTN phone number, please have a look here http://www.worlddialpoint.net.au/au/DIDs.html
Q: Does it work with mobile phones?
A: No, you have to use an IP phone to connect to the service. There are a number of wireless IP phones available on the market, please see http://www.worlddialpoint.net.au/support/phones.html for examples.
Q: Can I call a regular phone?
A: Yes, it is possible. This is the reason of VoIP
A: It depends on the codec (analog to digital converter) that you and your destination party use. G711a (often called PCMA) has very high quality sound and is at least as good as a regular phone. We also support G729and G723.1 Codec's.
Q: Can I surf the Internet while I'm talking?
A: Yes if your bandwidth permits you to talk on the phone and surf at the same time.
A: SIP stands for Session Internet Protocol. It is a very common standard for setting up calls between devices. WorldDialPoint uses SIP IP phones.
A: Broadband is typically considered anything faster than a dial-up modem connection. Examples would be: ADSL, Cable, ISDN, T1.
A: NAT stands for Network Address Translation. This is a form of firewall that makes opening channels to phones inside it difficult. WorldDialPoint has developed means to make this a non-issue with our service. WorldDialPoint's service will work seamlessly whether you are behind a firewall or not.
Requirements
A: No, you do not need a computer to call via WorldDialPoint. In fact, most people find making a call through a traditional style phone easier and more natural. Since all account features are offered online via the account control panel, it is strongly recommended that you use a computer to manage your account.
A: Yes. If you would like to use a computer or “soft” phone, there are many available for all major operating systems. See http://www.worlddialpoint.net.au/support/phones.html for various options.
A: No. If you would like, you can use a “soft” phone on your computer, see above.
A: Yes you can, but you have to use G723.1 Codec as theis is the most appropriate codec for Dialup users. Minimum bandwidth requirement is 8 Kb/s in each direction. Additionally the connection must be stable and up to the task of transmitting voice packets in a timely or reliable manner. To verify your connection is reliable you can use packet tracing software to reveal network problems. We recommend a product called "Ping Plotter". You can download a free trial version at http://www.pingplotter.com and also you could test your internet speed here.
Setup Help
A: Right here:
Residential Customers Business Customers
Q: I have a NAT - what do I do?
A: Nothing different. The setup is the same whether you have a NAT or not.
A: Configuration information is available at http://www.worlddialpoint.net.au/support/phones.html.
Q: Do you provide quick start guides?
A: Yes, go to http://www.worlddialpoint.net.au/support/setup.html.
Q: How could I fix problems with call delay and grabbled Calls?
A: The problem you are having is your IP Phone or ATA is sending the wrong information to the server and because of that you will be experiencing some problems. To fix these problems you need to change some of the advance settings in your IP Phone or ATA.
1. RTP Packet Size image available must be 20ms (not 10 / 30 / 40ms). If you are using the Linksys Product the format is 0.020 (not 0.010 / 0.030 / 0.040)
image available
2. Preferred Codec must be G729a or G711a (not G711u, this is not supported with Australian Interconnect Networks. G711u is only designed to work with US Networks).
Using WorldDialPoint
A: Pick up the handset and dial the number. Local (WorldDialPoint) subscribers can be reached by dialing their nine digit Australian number. Please see http://www.worlddialpoint.net.au/support/setup.html for more information.
A: Anytime, day or night.
A: You can perform this test by dialing 09 9000 9002. This test is a good way to check to see what your connection to the server sounds like.