WorldDialPoint - Service Announcements

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WorldDialPoint Service Announcements

Live Network Status - monitored 24/7

Residential Service monitored from 17-07-2009

Business Service monitored from 03-04-2009

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Residential Service (posted 11-03-2010)

Severity Critical: Resolved
Type Planned
Period From 2010-03-11 17::04 AEST
Period To 2010-03-11 17::26 AEST
Location Equinix SYD
Services Affected All Residential VoIP Services.
Details : At the moment it looks like the co-location provider in Equinix Data Center has lost connectivity to all incoming and outgoing traffic. At the moment there is engineers on the spot working to resolve the issue.

Apologize for any inconvenience, we will post any further information as soon it is available.

UPDATE from Co-Location: 17:41 AEST

Title: Loss of external connectivity
Start Time: 11/03/2010 ~ 1704hrs
End Time: 11/03/2010 ~ 1726hrs
Status: Open (Unplanned Outage)
Impact Level: Severity 1 (Connection Loss)
Service Affected: Co-Location Connectivity

Description: Loss of external connectivity within the Equinix Data Center. Temporary connection has been restored and staff are investigating the root cause and a permanent resolution to this issue.

Impact: We are currently aware of an issue preventing some users from being able to access data outside of the Servers Australia Network

Business Service (posted 20-11-2009)

Severity Medium: Resolved
Type Planned
Period From: 2009-11-22 06:00:00 AEST
Period To: 2009-11-22 07:00:00 AEST
Location: National
Services Affected: Business IP Voice Network / PBXes / Residential Incoming Calls
Detail: Please note there will be some maintenance work carried out to improve our Sydney / Melbourne resilience and failover.
Your Voice service might experience short periods of outages between 06h00 - 07h00 AEST

Residential Service (posted 14-10-2009)

Severity Medium: Resolved
Type Planned
Period From 2009-10-15 00::01 AEST
Period To 2009-10-15 04::00 AEST
Location Equinix SYD
Services Affected All Residential VoIP Services.
Details : Due to increased network activity over the past several months, technicians will be replacing several Fast Ethernet Interfaces with Gigabit Ethernet and Multimode Fiber interfaces on our Sydney Core Routers.

These works will increase the throughput of our entire network within Equinix Data Center providing all customers with a more reliable and responsive experience.

Business Service (posted 19-08-2009)

Severity Critical: Resolved
Type Planned
Period From 2009-08-29 00:00:00 AEST
Period To 2009-08-29 06:00:00 AEST
Location National
Services Affected Business IP Voice Network.
Details: Due to an Upgrade of our Core Softswitch & Voice Billing Software, there will be a short outage of up to 30 Minutes. During this time you may not be able to make/receive calls. We will advise once the upgrade is complete.

UPDATE:

The upgrade went as planned and was finished at 12.45AM