Business Service (posted 20-11-2009)

Severity Medium:    Resolved
Type Planned
Period From: 2009-11-22 06:00:00 AEST
Period To:     2009-11-22 07:00:00 AEST
Location: National
Services Affected: Business IP Voice Network / PBXes / Residential Incoming Calls
Detail: Please note there will be some maintenance work carried out to improve our Sydney / Melbourne resilience and failover.
Your Voice service might experience short periods of outages between 06h00 - 07h00 AEST

Residential Service (posted 14-10-2009)

Severity Medium:    Resolved
Type Planned
Period From 2009-10-15  00::01 AEST
Period To     2009-10-15  04::00 AEST
Location Equinix SYD
Services Affected All Residential VoIP Services.
Details : Due to increased network activity over the past several months, technicians will be replacing several Fast Ethernet Interfaces with Gigabit Ethernet and Multimode Fiber interfaces on our Sydney Core Routers.

These works will increase the throughput of our entire network within Equinix Data Center providing all customers with a more reliable and responsive experience.

Business Service (posted 19-08-2009)

Severity Critical:    Resolved
Type Planned
Period From 2009-08-29 00:00:00 AEST
Period To     2009-08-29 06:00:00 AEST
Location National
Services Affected Business IP Voice Network.
Details: Due to an Upgrade of our Core Softswitch & Voice Billing Software, there will be a short outage of up to 30 Minutes. During this time you may not be able to make/receive calls. We will advise once the upgrade is complete.

UPDATE:

The upgrade went as planned and was finished at 12.45AM