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Residential Service (posted 11-03-2010)
Severity
Critical:
Resolved
Type Planned
Period From
2010-03-11 17::04 AEST
Period To
2010-03-11 17::26 AEST
Location Equinix SYD
Services
Affected All Residential VoIP Services.
Details : At the moment it looks like the co-location provider in
Equinix Data Center has lost connectivity to all incoming and outgoing
traffic. At the moment there is engineers on the spot working to resolve
the issue.
Apologize for any inconvenience,
we will post any further information as soon it is available.
UPDATE from Co-Location: 17:41 AEST
Title: Loss of
external connectivity
Start Time: 11/03/2010 ~ 1704hrs
End Time: 11/03/2010 ~ 1726hrs
Status: Open (Unplanned Outage)
Impact Level: Severity 1 (Connection Loss)
Service Affected: Co-Location Connectivity
Description: Loss of external connectivity within the
Equinix Data Center. Temporary connection has been restored
and staff are investigating the root cause and a permanent
resolution to this issue.
Impact: We are currently aware of an issue preventing
some users from being able to access data outside of the
Servers Australia Network
Business Service (posted 20-11-2009)
Severity
Medium:
Resolved
Type
Planned
Period From: 2009-11-22 06:00:00 AEST
Period To: 2009-11-22 07:00:00 AEST
Location: National
Services Affected: Business
IP Voice Network
/ PBXes / Residential Incoming Calls
Detail: Please note there will be some maintenance work carried out
to improve our Sydney / Melbourne resilience and failover.
Your Voice service might experience short periods of outages between 06h00
- 07h00 AEST
Residential Service (posted 14-10-2009)
Severity
Medium:
Resolved
Type Planned
Period From
2009-10-15 00::01 AEST
Period To
2009-10-15 04::00
AEST
Location Equinix SYD
Services
Affected All Residential VoIP Services.
Details : Due to increased network activity over the past
several months, technicians will be replacing several Fast Ethernet
Interfaces with Gigabit Ethernet and Multimode Fiber interfaces on our
Sydney Core Routers.
These works will increase the throughput of our entire network within
Equinix Data Center providing all customers with a more reliable and
responsive experience.
Business Service (posted 19-08-2009)
Severity
Critical:
Resolved
Type
Planned
Period From
2009-08-29 00:00:00 AEST
Period To
2009-08-29 06:00:00 AEST
Location
National
Services
Affected Business
IP Voice Network.
Details: Due to an Upgrade of our Core Softswitch & Voice Billing
Software, there will be a short outage of up to 30 Minutes. During this
time you may not be able to make/receive calls. We will advise once the
upgrade is complete.
UPDATE:
The upgrade went as planned and was finished at 12.45AM