Announcement

Follow future Notices via this link

https://wdpvoip.net.au/control/networkissues.php

Posted 12/01/2012 at 14:18 Resolved- Residential and Business Module

Please be advised that due to an upgrade and moving to new faster servers the online module will be unavailable for the next 24hrs.

We will update once the module is fully operational again

Update: 13/01/2012 9:30am - Online Module is fully Operational again

Business Service (posted 06-12-2011 at 15:05)

Severity Critical:    Resolved
Type Planned
Period From 2011-12-06  14:44 AEST
Period To     2011-12-06  15:16 AEST
Location National
Services Affected Business Services
Details :Sydney/Melbourne

We are have some problems with Interconnect issue followed by an outage. Engineers are working on the issue

We apologise for any inconvenience caused

Update to follow within the next 24hrs including report of the issue

Update posted 06/12/2011 at 16:05 Full Report of latest outages

Download Report

Update (posted 07/12/2011 at 16:45) -

Voice software vendors have been working arduously through last night as you have may notice that this morning some customers had to reboot the hardware (CPE).
A number of measures have been taken, including software patches and firmware
applied in order to stabilise and prevent any further outages on the VoIP
network. This has given good results today as there was no problem recorded.

We have also performed a number of tests that have all passed.
A final stress test is under way tonight at around midnight MLB time and we will be waiting for those results.

Will keep you posted as required should any further events occur.
 

-------------------------------------------------------------------

Business Service (posted 05-12-2011 at 17:15)

Type: Emergency
Severity: Critical    Resolved
Period From: 2011-12-05 23:00:00 AEST
Period To:      2011-11-05 23:30:00 AEST
Location: National VoIP
Services Affected: All VoIP (approx 15 mins)
Detail:
Due to some recent intermittent issues experienced in November 2011 we are reverting back to hardware that was previously in production which should resolve the issue.

If after this time your connection does not automatically reconnect please restart your Customer Premises Equipment (CPE), which will restore your connection
 

Update 5/12/2011 at 23:25 - Emergency rollback Successful

Residential Service. (posted 08-08-2011 at 16:20)

Severity Critical:    Resolved
Type Planned
Period From 2011-08-11  23:00 AEST
Period To     2011-08-12  01:00 AEST
Location National
Services Affected Residential Services
Details :Sydney