WorldDialPoint Privacy Policy
1. Our commitment
We are committed to preserving and respecting your privacy and complying with
the Privacy Act 1988.
2. Collection of personal information
2.1 Information we collect from you
We collect personal information about our customers including contact
information, credit card details and any other personal information required to
provide internet connection and web hosting services to our customers. We may
also collect personal information (such as contact details) about persons who
are not our customers, including former customers, persons who enter
competitions and persons who provide personal information about others (for
example, when referring customers to us).
2.2 Sensitive information
We do not collect sensitive information such as your race, religion, beliefs or
sexual preference except where you have consented or where we are permitted or
required by law to do so.
2.3 Web site cookies
We make use of "cookies" technology on our website. We use cookies to improve
the functionality of our website, not to store any of your personal information.
Cookies cannot determine the identity of individual users. It is a feature of
your Internet browser which you can disable at any time, but if you disable this
feature you may not be able to access all of the functionality of our website.
3. What happens if you choose not to provide the information?
You do not have to give us your personal information. However, if you choose not
to, we are unable to provide you with our services.
4. Use of personal information
We use your personal information:
I. to identify you so that we can provide services to you;
II. administer our provisions of services (such as sending you bills and
collecting amounts owed);
III. for billing and credit control purposes;
IV. to improve the services we provide to you and to inform you about any
improvements or changes in services;
V. to market other services that we or third parties offer; and
VI. to comply with our legal obligations.
5. Disclosure of personal information
Generally, we will not disclose personal information we collect about you to any
third parties without your prior consent. Similarly, we will not sell any
information we collect about you. However, we may disclose personal information
about you (subject to confidentiality agreements where appropriate):
to service providers who provide services to us, such as providers of billing,
credit collection, help desk and support services (including Agents/Resellers);
I. to credit reporting agencies;
II. to third parties where you have given consent to the disclosure;
III. to government, law enforcement and regulatory bodies where this is
necessary for us to comply with our legal obligations; and
IV. to parties to whom we sell all or part of our assets or business.
6. Non-identifying information
We may collect (and provide to third parties) information about the way you
browse our website or other information on the Internet. This information cannot
be used to identify you or any other individual customer or visitor to our
website. The information is used to collect and analyze statistics about
browsing behavior for marketing and development purposes. For example, we may
use such information to make improvements to our website.
7. You can access and correct information
We will take all reasonable steps to ensure that your personal information which
we collect, use or disclose is accurate, complete and up-to-date. You can access
and correct some of the personal information (such as contact details) that we
hold about you by securely logging in to our website. If you wish to access the
information we hold about you, please send an email to our privacy compliance
officer (see contact details below) and we will respond to you within 30 days. A
handling fee may be payable so that we can obtain the information you require.
You can also request that incorrect information about you be corrected or
deleted.
8. Security
We take all reasonable steps to protect the security of the personal information
that we hold. This includes appropriate measures to protect electronic materials
and materials stored and generated in hard copy. You should be aware that the
Internet is not a secure environment. If you use the Internet to send us
information, including your email address, it is sent at your own risk.
9. Complaints and further information
If you have any complaints about our privacy practices or would like further
information please contact our Privacy Compliance Officer.
10. Contact details for our Privacy Compliance Officer
Telephone: (07) 3107 7420
E-mail: info@worlddialpoint.net.au
This policy is subject to change without prior notice.