Number Porting - LNP (Local Number Portability)
Brief Explanation:
WorldDialPoint can now provide Porting of PSTN and ISDN Numbers from Telstra and
Optus nationally in every Call Collection Area, in every Standard Zone Unit.
Local Number Portability (LNP) provides a means for customers to change their
physical network connection from one carrier to another and retain their
existing telephone number(s). Number portability is a key requirement for
effective competition as it removes one of the major barriers for penetration of
markets for new services and providers, namely the reluctance of customers to
change their telephone number(s).
LNP is available where number ranges from a competitor carrier can be ported to
WorldDialPoint. To facilitate local number porting bilateral agreements must be
in place between the losing carrier and the gaining carrier. WorldDialPoint can
port numbers from the following carriers and carriage service
providers:
• Telstra Corporation
• SingTel Optus
• Telecorp/GoTalk
Numbers can be ported from PSTN, ISDN and VoIP Services provided by these
carriers and carriage service providers. Not all numbers can be ported from
these carriers and some ports may be classified as Complex if they are being
ported from an ISDN service or a PSTN service with Line Hunt/Rotary or Faxstream
Duet for example.
Terms and
Conditions:
Third Party Ports
A Number that was ported from an originating carrier to another carrier and then
Ported to WorldDialPoint is possible. Third Party ports are only available between
the carriers where a porting a porting agreement exists. E.g. you cannot port a
number originally assigned by AAPT and currently with Telstra, as AAPT are not
party to a porting agreement, however you can port a number that was originally
a Telstra number and is currently with Optus to WorldDialPoint as they are party
to the porting agreement.
Porting Categories:
There are two Porting Categories, A and C. Category A ports are classified as
Simple ports that involve a single number without any special features attached
to the number. A Category C Port is where PSTN special features are kept in
place up until the porting of the service and stripped at time of port. All ISDN
Number ranges are classified as Complex Ports. WorldDialPoint shall advise on
acceptance of the port by the loosing carrier if the port will be a Category A
or C Port. Numbers can only be ported between 9am and 5pm Monday-Friday.
A list of features on a PSTN service that may cause a Category A Port to be
rejected includes;
• Line Hunt Rotary on a number
• Centrex Based Numbers
• Call Diversion only number
• Faxstream and Faxstream Enhanced services (including Faxstream Duet)
• ADSL/SSS Services
Numbers attached to these services may be ported, however these features will
need to be disconnected before resubmitting the port or the Port will need to
proceed as a Category C Port. If canceling features on a service, please wait 2
business days before submitting the port request again. If canceling a Line Hunt
or Rotary on a number and the end user requires calls to overflow to another
number while the port request takes place, WorldDialPoint recommends setting up
a call forward on busy service to the end-users other numbers. Calls that are
Call Forwarded may be charged at the applicable rate by the current provider of
the service that the number is attached.
The following numbers associated with these services cannot be ported:
• Telstra Securidial lines
• Telstra Microlink
Porting Lead Times:
Upon receiving the porting request, WorldDialPoint will receive an Accept or
Reject request from the loosing Carrier within 5 Business Days. If the request
is accepted, the earliest date the port can proceed is the next business day. If
the request is classified as a Complex Category C Port, a requested date will be
submitted to the loosing carrier, and they will either accept or reject this
date. The Maximum Lead Time for Category C Ports is 90 Days. If no date is
specified in the porting request, WorldDialPoint will nominate a porting date.
If a port request is rejected and needs to be resubmitted, cutover cannot take
place for at least another 3 business days after the request is resubmitted.
Emergency Return:
From the point in time 4 hours prior to the scheduled time for a port to take
place the port cannot be cancelled except by initiating the Emergency Return
Process. Should an Emergency Return be initiated at the customer’s request or
because the customer or their equipment maintainer failed to complete their
specified work WorldDialPoint may recover associated inter-carrier charges by
charging a fee to the customer. Once the port has been completed, there is a
2-hour period, during standard business hours, within which a customer is
required to report any faults or problems, e.g. numbers that have not been
ported properly or are not working. After the 2-hour period, WorldDialPoint will
confirm with the losing carrier
that the port has been completed successfully. If the customer has failed to
report any faults during the given period, or faults have arisen after the
period, the customer is responsible for contacting the losing carrier to arrange
for the fault to be rectified.
During the Port:
A successful port may take between 10 minutes and 2 hours. The end-user will be
notified that there will be an outage of their existing telephone service while
the port is being implemented; during this period:
• The losing carrier will block incoming calls at the exchange, thus no incoming
calls can be received
• No outbound calls are allowed on the losing carrier’s services
Cancellation of Old Services
Once the port has been successfully completed and the customer is confident with
the incoming operation of the service, it is the losing carrier’s responsibility
to cancel the now redundant service. The end-user should be aware that the
loosing carrier might charge a fee for any numbers ported out from their
Network.
Rebilled Services:
If the end-users service is a rebilled by another provider, the end-user must
supply you with the provider’s wholesale account number (E.g. Telstra Wholesale
Account Number). WorldDialPoint will reject porting requests should the account
number or wholesale account number be invalid.
Disconnection/Cancellation of a number or moving to another SZU
Should the customer disconnect the service that is associated with this number
at any time, WorldDialPoint should be notified within five business days so that
we can initiate the process of giving the number back to the carrier that owns
the number, as per the rules of the LNP Industry Code. If the customer moves or
relocates to a different SZU and their registered address changes, the Wholesale
Customer will need to cancel this number and reallocate a number in the
appropriate SZU.
Pricing:
Ported Numbers (Nationally)
Porting Numbers out from WorldDialPoint:
Numbers can be ported out from WorldDialPoint to the Carriers or Carriage
Service Providers that have previously been listed.